Product Quality Assurance

WE ARE PROUD TO ASSURE THE QUALITY of everything we sell. All products sold at Superbuy are 100% authentic and original. If you encounter any product quality issues, manufacturing defects, or an mistake on our or suppliers part, please contact us. We will give you a choice of a replacement or exchange for your purchases. For all returns, please read the following information clearly. If you do not fully agree or understand the following information, please contact us before purchasing.

When Your Order Arrives

Upon receiving your order, please open and inspect all products on the same day as delivered. Try on any wearable items and if there are issues, please contact us immediately.

Package / Merchandise that arrived damaged in transit must be reported to us on the same day. Please have the delivery driver to make a note if the package they'd deliver shows signs of damage before signing it.

Return & Exchange Instructions

Subject to the Superbuy Return Policy above, if something needs to be returned, please contact our customer service within 3 days after receiving your product. Please include the order number, e-mail address, pictures of the product, and the problem in all correspondence.
Returns can be made via courier or through our retail store.

For courier returns...
Product(s) must be sent back to us only via reliable and traceable shipping methods within 7 days after reporting to our customer service. Superbuy will not be responsible for refunding any untraceable packaged products. All return shipping costs will be borned by the purchaser of the product.

For retail store returns...
It is compulsory to inform our customer service ahead before sending the return items to our retail store. Superbuy & Touchpoint reserves the rights to reject your returns. Product(s) must be delivered to the below store address :

B-5-1, Putra Walk,
Jalan PP25, Bandar Putra Permai,
433000 Seri Kembangan,
Selangor.

Refunds will be made for the cost of the product that was paid. Superbuy does not refund any shipping and handling charges that was made initially by the purchaser. Superbuy will NOT accept any return of products with obvious signs of use. If you return products in used condition, you will be responsible for the cost to have them shipped back to you.

Damages & Missing Items

If you have received an item that has been damaged or have missing items from your order, contact us by phone at 03-8090 5068 or email within 3 business days of receipt. Keep all items, boxes, and packing material shipped to you for inspection. For damages, you will need to provide us a description and photos of the damage to the item as well as the condition of any packaging via email. In the event that an order contains damaged or defective items for which a customer does not wish a replacement, the customer will be responsible for returning the items according to the return policy.

For missing items, please make sure you have removed all packing material from the shipping box to confirm that the item was not hidden from view. Sometimes small items are shipped inside other items to protect them during shipping. If your order required multiple boxes to ship, it may be helpful to check the tracking information to confirm that all packages have been delivered.

Refunds

Refunds will be issued in the same method of payment as the original payment. Purchase made with cash: a cash refund will be issued. Purchase made with a credit card: a credit will be issued to the original card.

Once we received your return package, your refund will be processed within 7-10 working days. Please allow another 2-4 working days for the credit to be posted to your credit card account, and an additional 1 to 2 billing cycles for the credit to appear on your billing statement as each bank's processing time varies. Credit will be issued for the original amount that was paid for the merchandise, excluding shipping fees. Refunds will be issued in the original form of payment only.